How To Create Dispute On Traffic Violation/Sehar Mukhalfa

If you believe that you have been wrongly charged with a traffic violation ticket in Saudi Arabia, you can challenge, complaint, create a dispute or claim against it through your Abshir or MOI account in KSA.

Many people have reported that they have been wrongly charged with a traffic violation ticket for crossing red light in Saudi Arabia. When they checked the place of the traffic violation, they realized that they had never been to the place. As a result, they challenged, complained, created a dispute or claim against the traffic violation through the Abshir or MOI account in KSA and it was successful.

How to create dispute traffic violation in KSA?

You need to have an Absher or MOI account to challenge, complaint, create a dispute or claim against a traffic violation ticket in Saudi Arabia. If you don’t have an Absher account, you will have to register for it. The procedure to get you registered is explained in this link “How to register for Absher?”

Once the account is created, you need to login to it by entering your userID or Iqama number, password and the captcha code to challenge, complaint, create a dispute or claim against a traffic violation ticket in Saudi Arabia through your Abshir or MOI account in KSA. An SMS will be sent to your mobile number with an authentication code which you need to enter in the next screen. https://absher.sa

After the login, several options will appear in front of you from where you have to click on the “services” button on the “My Services” tab to challenge, complaint, create a dispute or claim against a traffic violation ticket in Saudi Arabia through your Abshir or MOI account in KSA.

In the next page, you will find many options from where you need to click on the “Traffic” button to challenge, complaint, create a dispute or claim against a traffic violation ticket in Saudi Arabia through your Abshir or MOI account in KSA.

In the next page, you will have to click on the “Dispute Traffic Violations” button to challenge, complaint, create a claim against a traffic ticket in Saudi Arabia through your Abshir or MOI account in KSA.

A new page will open containing some details and instructions. It is important to mention here that a traffic violation can only be challenged within 30 days of receiving a ticket. You need to click on “dispute violations” to challenge, complaint, create a dispute or claim against a traffic violation ticket in Saudi Arabia through your Abshir or MOI account in KSA.

Only violation registered by SAHER system can be challenged.
Paid violation cannot be Challenged –
Disputed via this service, to dispute paid violation you can visit main branches of the general department of traffic (GDT).
The traffic violation penalties should be paid after Challenging/Disputing it to avoid penalties being multiplied.
Royal Decree Number (85/m) dated 26/10/1428 is applied.

In case you want to check the status of already challenged violations, click on the other button which reads as “view disputed violations”. Don’t create a dispute if you are not sure that you are innocent, repeated misuse may lead to the temporary suspension of this service.

Now a new screen will appear from where you will have to select the Traffic Violation which you want to challenge, complaint, create a dispute or claim against a traffic violation ticket in Saudi Arabia through your Abshir or MOI account in KSA.

The selected reason for Challenge/Dispute should be relevant to the dispute. Congratulations, you have successfully filed a complaint against the traffic violation.

If you have not committed a violation, you will receive a response like the one given below which means that your traffic dispute has been accepted by the authorities. The amount of the paid traffic violation will be refunded to the same account which was used for the payment within 3 days.

If you don’t receive a response from their side within a week, we suggest you to visit the nearest Traffic Police (Muroor) office.